Contact Us
Get in Touch with Us for
Existing Loan Enquires
From India:
From Abroad:
Whatsapp:
Email:
Our Timings:
10 a.m. to 7 p.m. IST
Monday to Saturday (excluding public holidays)
Want to Know More?
You can send customer queries to wecare@avanse.com
Corporate and Registered Office Address
Avanse Financial Services Ltd.
4th Floor, E Wing, Times Square,
Andheri - Kurla Rd, Gamdevi,
Marol, Andheri East,
Mumbai, Maharashtra 400059
Administrative Office
Avanse Financial Services Ltd.
5th Floor, Unit Part C, VKG Corporate Centre,
Marol Pipeline Rd, Ajit Nagar,
J B Nagar, Andheri- East
Mumbai 400059, Maharashtra
Ahmedabad
Avanse Financial Services Ltd.
Unit no. 201, 2nd Floor,
The Address building, Near, Vijay Cross Road,
Sarvottam Nagar Society, Navrangpura,
Ahmedabad – 380009, Gujarat
Tel: +91 79 6916 7300
Bengaluru
Avanse Financial Services Limited
Shubharam Complex 144 & 144/1,
4th floor MG Road,
Bangalore – 560 001, Karnataka
Tel: 080 6241 3855
Chandigarh
Avanse Financial Services Ltd.
Unit No. 2&3, 2nd floor, Plot No. 143,
City Emporium, Industrial Area, Phase 1,
Chandigarh - 160002, Punjab
Tel: +91 17 2613 0666
Chennai
Avanse Financial Services Ltd.
No 309, 2nd Floor, Bay City Centre,
Poonamallee High Road,
above Maruti Kapico Showroom, Kilpauk,
Chennai - 600010, Tamil Nadu
Tel: +91 44 4919 2600
Delhi
Avanse Financial Services Ltd.
Building no. 35, 1st Floor,
Ram Kumar Marg, Off Rani Jhansi Road,
Near FedEx, Jhandewalan,
New Delhi -110055, Delhi
Tel: +91 11 2360 2600
Hyderabad
Avanse Financial Services Ltd.The Grand Building, 3rd Floor,
Above KFC, Raj Bhavan Road, Somajiguda,
Hyderabad - 500082, Telangana
Tel: +91 40 6907 6000 View Map
Indore
Avanse Financial Services Ltd.
Unit no. 406, 4th Floor,
Shekhar Central, Plot no. 4 & 5,
Manoramaganj, Palasia Square, AB Road,
Indore - 452001, Madhya Pradesh
Tel: +91 75 0920 7217
Jaipur
Avanse Financial Services Limited
Office No. R-8, 3rd Floor,
Crystal Palm, Plot No. 2, Sahakar Circle
Sardar Patel Marg, C-Scheme
Jaipur – 302004, Rajasthan
Tel: +91 14 1661 9700
Kolkata
Avanse Financial Services Ltd.
Saket Building, 2nd Floor,
Premise No. 44, Park Street,
Kolkata - 700016, West Bengal
Tel: +91 33 6942 7400
Mumbai
Avanse Financial Services Ltd.
Unit No-2, 3 & 4 on Ground floor,
Dynasty Business Park,
J B Nagar, Andheri Kurla Road, Andheri (East),
Mumbai – 400059, Maharashtra
Tel: +91 22 6133 1800
Pune
Avanse Financial Services Ltd.
2nd floor, Office No 201, 127/1A,
Server Space, A.G.Technology Park,
Hotel Sarjaa Rd, Sanewadi,
Aundh, Pune – 411007, Maharashtra
Tel: +91 02 04606
3400
Raipur
Avanse Financial Services Ltd.
2nd Floor, Kamla Tower,
Street No. 8-A, New Shanti Nagar,
Raipur- 492001, Chattisgarh
Tel: +91 96913 66066
Coimbatore
Avanse Financial Services Ltd.
1264 B, 3B, 7th floor, Mayflower Valencia,
Avinashi Road, Nava India,
Coimbatore - 641004, Tamil Nadu
Tel: +91 99 9424 6522
Ludhiana
Avanse Financial Services Ltd.
B-XX-3369 First floor,
Sandhu Tower 1, Gurdev Nagar,
Ferozepur Road,
Ludhiana- 141001, Punjab
Tel: +91 82 6440 1828
Vadodara
Avanse Financial Services Ltd.
3rd floor, 1965,
Alembic City, Alembic Rd, Gorwa,
Vadodara - 390003, Gujarat
Tel: +91 95376 54959
Vijayawada
Avanse Financial Services Ltd.
40-6/3-3, PCS Business Centre,
Co-operative Bank Colony, Moghalrajpuram,
Vijayawada - 520010, Andhra Pradesh
Tel: +91 97 0386 5444
Visakhapatnam
Avanse Financial services Ltd
I Khusal Spaces private Limited
Ganta Arcade , 4th Floor
Dwarakanagar- 3rd line
Opp. Annapurna Hospital
Visakhapatnam - 530 016
Tel: +91 70 3204 2509
Bhopal
Ncg Business Solution Pvt. Ltd,
office at S.F 8 & 9
Block –B Mansarovar Complex
Bhopal – 462011
Tel: +91 97 1307 0825
Lucknow
Adnan Turk, Plot No. D-2/28,
Vibhuti Khand, Gomtinagar,
Ward-Chinhat, Lucknow,
Uttar Pradesh - 226010
Tel: +91 98 3959 0599
Need Further Assistance?
Send us your suggestions, customer queries and complaints.
We’ll get back to you as soon as possible!
For service requests or complaints, you can contact our Customer Engagement team at:
1-800-266-0200 if you're in India OR
(+91) 22-6680-6464 if you're abroad OR
Send a written request to Avanse Financial Services Limited, 001 & 002 Fulcrum, A-Wing, Ground Floor, Sahar Road, Next to Hyatt Regency, Andheri (East), Mumbai – 400 099.
Once we receive the request or complaint, we'll share an acknowledgement within two working days. We might reach out over e-mail, a letter in the post, SMS or other electronic communication that is legally valid, including WhatsApp. Our aim is to respond to your query within 10 working days.
If we need to investigate your complaint, we may need more than 10 working days to resolve your issue.
If you aren't happy with our response, you can escalate the issue to Level 2.
It may be noted that the customers shall approach for resolution of their service request/complaint at the first instance to the customer engagement team as mentioned in Level 1 hereinabove, and if their request / complaint remains unresolved for a period of 10 days or they are dissatisfied with the resolution given, they are required to contact Grievance Redressal Cell of the Company:
Kind Attn: Grievance Redressal Manager
Avanse Financial Services Limited 001 & 002 Fulcrum, A-Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East),
Mumbai – 400 099, Maharashtra.
Email: grievanceredressalcell@avanse.com
Telephone : 1800-266-0200
If you’re unhappy with the resolution provided in Level 2 or haven't received an
adequate response to your query, you can escalate it to our Grievance Redressal
Officer (GRO).
You can contact the GRO at:
Kind Attention: Grievance Redressal Officer (GRO) - Avanse Financial Services
Limited,
001 & 002 Fulcrum, A-Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East),
Mumbai – 400 099, Maharashtra.
Tel No.: (+91)22-6859 9999
E-mail: gro@avanse.com
If you do not get an adequate response within one (1) month since escalating it to Level 2 or you are dissatisfied with response provided at Level 2, you can contact us by following the below links:
| (A) Ombudsman Scheme details | Download |
|---|---|
| Salient features of NBFC Ombudsman Scheme | |
| Format of complaint to Ombudsman | |
| Contact details of Nodal Officers of Avanse |
OR
B) If you are aggrieved by the Ombudsman Award or rejection of Complaint by Ombudsman Office, you can file an appeal within 30 days of receipt of Award or rejection of complaint to-
Executive Director
Consumer Education & Protection Department
Reserve Bank of India
Ombudsman Scheme Downloads
